Can I Use Uber in Nairobi or Kampala? A First-Hand Guide to Seamless City Travel in East Africa
Travel has a magical way of opening our eyes to new perspectives, cultures, and ways of life. Whether you’re setting off on a dream safari or immersing yourself in the lively pulse of East African cities, there’s one question that often pops up for modern travelers: Can I use Uber in Nairobi or Kampala? The good news is yes you absolutely can. And it can make your city experience smoother, safer, and far more enjoyable.
In this guide, I’ll walk you through what it’s really like to use Uber in Nairobi, Kenya and Kampala, Uganda. From availability and pricing to safety tips and local alternatives, you’ll get an authentic glimpse into ride-hailing in these two vibrant capitals.
Uber in Nairobi: A Modern Ride in a Dynamic City
Nairobi is Kenya’s beating heart a city full of energy, creativity, and contrasts. As you step off your flight or finish a day exploring Nairobi National Park or the Karen Blixen Museum, getting around efficiently becomes a priority. This is where Uber comes in handy.
Uber has been operating in Nairobi since 2015 and has grown significantly. You can request a ride from the app just as you would in any other major city. Whether you’re staying in Westlands, Kilimani, or even heading to Jomo Kenyatta International Airport, Uber is readily available.
The variety of ride options is impressive. You’ll find:
-
UberX: The standard, affordable option for most solo travelers or small groups.
-
Uber ChapChap: A budget-friendly option using fuel-efficient cars, ideal for short distances and inner-city errands.
-
Uber Boda: Yes, you can even hail a motorcycle taxi popular during peak traffic hours.
Payment is flexible. You can choose to pay via cash, card, or mobile money like M-Pesa, which is widely used in Kenya. This makes Uber even more accessible, especially for visitors who may not have a local bank account or SIM card.
Uber in Kampala: Navigating the Pearl of Africa’s Capital
Just across the border in Uganda, Kampala offers a slightly different but equally exciting experience. The city is built on hills and filled with character from the bustling Owino Market to the serene shores of Lake Victoria.
Uber launched in Kampala in 2016 and quickly became a popular option for locals and visitors. It works just like it does elsewhere: download the app, set your pick-up location, and request a ride. But there’s a unique Kampala flavor to it.
Here, you’ll find:
-
UberX: A comfortable and reliable option for most city trips.
-
UberBoda: Perhaps one of the most beloved Uber services in Kampala. Motorbike taxis, or boda-bodas, are a common and often faster way to move around due to the city’s heavy traffic. Uber’s version offers helmets and more regulated drivers, making it a safer option than traditional bodas.
Uber operates widely across Kampala, including neighborhoods like Kololo, Bugolobi, Ntinda, and Munyonyo. Even during late hours, it’s usually possible to get a ride within minutes. Just like Nairobi, you can pay using cash, card, or mobile money such as MTN MoMo or Airtel Money.
Why Use Uber in Nairobi or Kampala?
Having spent time navigating both cities, I can confidently say Uber has transformed the way travelers and locals move. Here’s why it’s worth using:
1. Convenience and Predictability
Instead of haggling with a taxi driver or figuring out public transport routes, Uber offers a stress-free way to get from point A to B. You know the fare upfront, can track your driver, and avoid miscommunicationeven if you don’t speak the local language fluently.
2. Safety and Accountability
While no city is without risks, Uber provides added layers of safety. Every trip is tracked via GPS, you can share your ride status with friends or family, and driver information is available before you even get in. In my experience, drivers are generally polite, professional, and eager to share stories about their cities.
3. Time Efficiency
Traffic in both cities can be unpredictable. Uber helps you choose the best option for the moment. Need to get to a meeting quickly? A boda might cut through traffic. Traveling with luggage? Go for UberX. It’s all about flexibility.
Local Tips for Using Uber in East Africa
If you want to get the most out of Uber in Nairobi and Kampala, keep these practical tips in mind:
Always double-check your driver’s identity. Match the license plate, name, and photo before getting in. It’s standard practice and enhances your safety.
Be aware of rush hours. Traffic tends to be heavy in the mornings (7–9 am) and evenings (4:30–7 pm). If possible, plan around these times or opt for boda rides if you’re comfortable with motorbikes.
Use landmarks rather than exact addresses. In both cities, addresses may not be as precise as what you’re used to in other parts of the world. It helps to use well-known places as your pickup or drop-off points.
Keep some cash handy. Even though Uber accepts digital payments, cash is often easier—especially if there’s network downtime or the driver prefers it. Just make sure you carry small denominations.
Download a local SIM card. This makes it easier to contact your driver if needed and ensures you stay connected throughout your trip. Safaricom in Kenya and MTN or Airtel in Uganda are reliable options.
Alternatives to Uber in Nairobi and Kampala
While Uber is a great option, it’s not the only one. Depending on your preference, you might also consider:
Bolt (formerly Taxify): Widely available in both cities with similar pricing and service models. In some areas, Bolt has more drivers than Uber, especially during peak times.
Little (in Nairobi): A locally developed app with good service and competitive pricing. It also offers unique services like Wi-Fi-enabled rides.
SafeBoda (in Kampala): A favorite for motorbike rides with added safety features, like helmets and reflective jackets for passengers.
